TERMS & CONDITIONS OF SALE AND DELIVERY
Lost Cowboys B.V.
Chamber of Commerce (KvK): 90691342
VAT: NL865412844B01
Correspondence address: PO Box 6, 1260 AA Blaricum, The Netherlands
Registered business address
Return address: Westrak 230, 1771 SV Wieringerwerf The Netherlands
Email: info@lostcowboys.com
Telephone: 0031 620133543
Last updated: August 2026
1. General
These Terms & Conditions apply to all offers, orders and sales made through Lost Cowboys B.V., including purchases made through lostcowboys.com.
By placing an order, the customer confirms that they have read and accepted these Terms & Conditions.
Where mandatory consumer legislation provides the customer with rights that cannot legally be excluded or limited, such statutory rights will prevail over these Terms & Conditions.
2. Products
Lost Cowboys supplies handcrafted decorative metal products and interior components, including Crafted Metals, Patina Metals, kitchen fronts, panels and bespoke metal products.
Product photographs, samples and digital images are intended to provide a representative impression of the material, finish and colour.
Our products are characterised by handcrafted surfaces and finishes. Natural differences in colour, patina, texture, pattern, hammering and surface appearance are inherent characteristics of the product and contribute to its individual character.
Such reasonable variations are not considered defects.
3. Dimensions and tolerances
Product dimensions are stated on the relevant product page.
Due to the handcrafted nature of certain products and manufacturing processes, minor dimensional and surface tolerances may occur.
Customers are responsible for checking all dimensions, quantities and specifications before placing an order, particularly for custom-made products and products intended to fit existing cabinetry, walls or architectural elements.
4. Prices
All prices are displayed in the currency shown on the website.
Whether VAT is included or excluded will be indicated during the ordering process where applicable.
Shipping, import duties, local taxes and other charges are not included unless explicitly stated otherwise.
The final price, including applicable shipping costs and taxes charged by Lost Cowboys, will be displayed before the customer completes the order.
For deliveries outside the European Union, the customer is responsible for any applicable import duties, customs charges, local taxes and clearance costs unless explicitly agreed otherwise.
5. Payment
Orders placed through our online store must be paid using one of the payment methods offered during checkout.
Payment must be completed before an order is processed or production commences unless otherwise agreed in writing.
For larger bespoke, trade or project orders, separate payment terms, deposits or staged payments may be agreed in writing.
6. Availability and lead times
Products may be supplied from stock or produced to order.
Indicative production and delivery times are stated on the relevant product page or quotation.
Made-to-order Patina Metal products typically require a production period before dispatch.
Any stated production or delivery time is an estimate unless Lost Cowboys has expressly confirmed a fixed delivery date in writing.
If an unexpected delay occurs, we will endeavour to inform the customer as soon as reasonably possible.
7. Patina and handcrafted finishes
Patina Metal products are individually finished and may show differences between individual panels, tiles, samples and production batches.
Colour, oxidation, tonal variation, texture, pattern and surface markings may vary.
Samples should therefore be regarded as representative of the overall character and colour direction rather than as a guarantee that every finished panel will be identical.
For projects requiring several panels or components, we recommend ordering the complete required quantity at the same time to achieve the best possible visual consistency.
8. Patina Kitchen – IKEA fronts
Where specifically stated on the product page, Patina Kitchen products offered for direct online ordering include an original IKEA VEDDINGE door or drawer front in the selected standard IKEA size.
Lost Cowboys applies the selected Patina Metal finish to the front surface and all four edges of the panel.
The customer is responsible for selecting the correct IKEA front type, size and quantity.
Customers should verify their existing or planned IKEA kitchen configuration before ordering.
IKEA is a third-party trademark. Lost Cowboys B.V. is an independent company and is not affiliated with, sponsored by or endorsed by IKEA unless explicitly stated otherwise.
9. Bespoke kitchen and interior projects
In addition to standard products available for direct online ordering, Lost Cowboys offers bespoke production for kitchens, furniture and architectural interiors.
This may include custom doors, drawer fronts, side panels, end panels, plinths, backsplashes, wall panels and metal coverings manufactured according to customer specifications.
Bespoke products are individually quoted based on dimensions, material, finish, quantity and technical requirements.
Any drawings, measurements or specifications approved by the customer form part of the order.
The customer is responsible for ensuring that supplied dimensions and specifications are correct.
10. Custom-made and personalised products
Products manufactured according to customer-supplied dimensions, specifications or other individual requirements are considered custom-made products.
Once production of a custom-made product has commenced, changes or cancellations may no longer be possible.
For consumers, the statutory right of withdrawal does not apply where the applicable consumer legislation provides an exception for goods made according to the consumer’s specifications or clearly personalised.
This exception will only be applied where the product genuinely falls within the applicable legal definition of a custom-made or personalised product.
11. Right of withdrawal for consumers
Consumers purchasing standard, non-customised products online generally have a statutory right to withdraw from the purchase within 14 days after receiving the goods, without giving a reason, unless a statutory exception applies.
To exercise this right, the consumer must notify Lost Cowboys clearly within the applicable withdrawal period.
After notifying us of the withdrawal, the goods must be returned within the legally applicable period.
The customer is responsible for the direct cost of returning the goods unless Lost Cowboys has agreed otherwise or applicable law requires otherwise.
Products must be returned with appropriate packaging. The customer may only handle and inspect the product to the extent reasonably necessary to determine its nature, characteristics and functioning.
Any reduction in value resulting from handling beyond what is reasonably necessary may be deducted from the refund where legally permitted.
Refunds will be processed in accordance with applicable consumer law.
The statutory withdrawal right does not apply to products made according to the customer’s specifications or clearly personalised, where the legal exception applies.
12. Returns
Customers wishing to return an eligible product should contact Lost Cowboys before sending the product.
Return instructions and the applicable return address will be provided or displayed in accordance with applicable law.
Products must not be returned to our PO Box unless Lost Cowboys has expressly instructed the customer to do so.
The customer is responsible for adequate protective packaging when returning products.
This section does not limit the customer’s statutory rights relating to defective or non-conforming products.
13. Shipping and delivery
Lost Cowboys ships products using professional carriers selected according to the destination, dimensions and nature of the shipment.
Shipping charges are shown during checkout or specified separately in a quotation.
The customer must provide complete and accurate delivery information.
Any additional costs resulting from incorrect or incomplete delivery information supplied by the customer may be charged to the customer where legally permitted.
For international shipments, customs procedures may cause delays beyond our reasonable control.
14. Inspection upon delivery and transport damage
Customers are requested to inspect packages and products promptly upon delivery.
Visible transport damage should, where reasonably possible, be reported to the carrier at delivery and communicated to Lost Cowboys as soon as possible.
We recommend retaining all original packaging and taking clear photographs of:
- the external packaging;
- shipping labels;
- any visible damage to the packaging; and
- the damaged product.
This helps us investigate transport claims with the carrier.
Nothing in this section limits the statutory rights of consumers in relation to defective, damaged or non-conforming goods.
15. Installation and processing
Unless installation is explicitly included in the order, Lost Cowboys supplies products for installation by the customer or their appointed professional.
The installer is responsible for assessing the substrate, fixing method, adhesive, cutting method and suitability of the installation conditions.
Any installation instructions supplied by Lost Cowboys should be followed.
Where there is uncertainty about installation, cutting, adhesives, substrates or environmental conditions, the customer or installer should contact Lost Cowboys before installation.
Installation of a product may be regarded as acceptance of visible characteristics that could reasonably have been identified before installation, without prejudice to mandatory statutory consumer rights.
16. Colour and screen representation
Colours displayed on screens may differ from the physical product due to monitor settings, photography, lighting and the natural characteristics of metal and patina finishes.
Where colour or finish is critical to a project, customers are encouraged to order or request a physical sample before placing a larger order.
17. Legal guarantee and conformity
Consumers retain all mandatory statutory rights concerning product conformity and defective goods.
For consumers within the European Union, goods are covered by the applicable statutory legal guarantee, including the minimum protection required under EU consumer law.
If a product is defective or does not conform to the agreement, the customer should contact Lost Cowboys with the order details, a description of the issue and, where useful, photographs.
Depending on the circumstances and applicable law, the customer may be entitled to repair, replacement, price reduction or reimbursement.
Commercial warranties, if offered, do not replace or restrict mandatory statutory rights.
18. Exclusions relating to natural material characteristics
The following are not in themselves considered defects where they fall within the normal and reasonably expected characteristics of the selected handcrafted finish:
- natural colour variation;
- differences in patina and oxidation;
- variations in hammering or texture;
- minor differences between samples and finished products;
- variations between production batches; and
- natural ageing or gradual development of the metal surface.
This provision does not apply where the product materially differs from what was agreed or where mandatory consumer rights provide otherwise.
19. Liability
Lost Cowboys is responsible for losses to the extent required by applicable law.
Lost Cowboys is not responsible for damage caused by incorrect installation, unsuitable substrates, inappropriate adhesives or fixing methods, incorrect cutting or processing, misuse, lack of appropriate maintenance, or failure to follow supplied instructions, to the extent permitted by law.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
For business customers, additional limitations of liability may be agreed in individual quotations or project agreements.
20. Intellectual property
All product designs, photographs, drawings, graphics, text, branding and other content published by Lost Cowboys remain the intellectual property of Lost Cowboys B.V. or their respective rights holders unless stated otherwise.
Such material may not be reproduced or commercially used without prior written permission.
21. Complaints
If you have a complaint concerning an order or product, please contact:
Lost Cowboys B.V.
Email: [TO BE COMPLETED]
Please include your order number and sufficient information for us to investigate the matter.
We will endeavour to respond and resolve legitimate complaints within a reasonable period.
22. Business customers and project orders
Orders placed by businesses, interior designers, architects, contractors, hospitality companies and other professional customers may be subject to separate quotations, specifications and project-specific conditions.
Where separately agreed written terms conflict with these general Terms & Conditions, the specifically agreed written terms will take precedence for that particular order.
Consumer-specific statutory protections apply only where the customer legally qualifies as a consumer.
23. Force majeure
Lost Cowboys will not be liable for delays or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, war, civil disturbance, government measures, transport disruption, customs delays, strikes, major supply-chain disruption or other events of force majeure.
This provision does not restrict any mandatory rights that a consumer may have under applicable law.
24. Governing law
These Terms & Conditions and agreements with Lost Cowboys B.V. are governed by Dutch law.
For consumers, this choice of law does not deprive them of mandatory consumer protection rights applicable in their country of residence where such rights cannot legally be excluded.
Disputes will be submitted to the competent court in accordance with applicable law.
25. Contact details
Lost Cowboys B.V.
Chamber of Commerce (KvK): 90691342
VAT: NL865412844B01
Correspondence:
PO Box 6
1260 AA Blaricum
The Netherlands