Privacy Policy

Last updated: 24 August 2026

Lost Cowboys B.V. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it and what rights you have.

1. Who we are

This website is operated by:

Lost Cowboys B.V.
P.O. Box 6
1260 AA Blaricum
The Netherlands

Chamber of Commerce (KvK): 90691342
VAT: NL865412844B01
Email: info@lostcowboys.com
Telephone: +31 6 20133543

Website: lostcowboys.com

2. Personal data we collect

When you visit our website, contact us or place an order, we may collect information such as:

• Name and company name
• Billing and delivery address
• Email address and telephone number
• Order and product information
• Payment and transaction information
• Correspondence regarding your order or enquiry
• Technical information such as IP address, browser and device information

We only collect information that is reasonably necessary to operate our website, process orders and provide our services.

3. How we use your information

We may use your personal data to:

• Process and fulfil orders
• Arrange production and delivery
• Process payments
• Communicate about your order
• Respond to enquiries
• Handle returns, complaints and warranty matters
• Maintain our financial and administrative records
• Prevent fraud and protect our website
• Improve our website and services
• Comply with legal and tax obligations

We process personal data only where we have a valid legal basis under applicable privacy legislation, including the GDPR.

4. Payments

Payments made through our webshop may be processed by third-party payment providers, including Mollie and Stripe.

These payment providers receive the information necessary to process and secure your payment. Lost Cowboys does not store your complete credit or debit card details.

The payment provider’s own privacy policy applies to its processing of your payment information.

5. WooCommerce

Our online store uses WooCommerce.

When you place an order, information such as your name, billing and shipping address, email address, telephone number, products ordered and order history may be stored within our webshop administration.

We use this information to process your order, provide customer service and meet our administrative and legal obligations.

6. Shipping and fulfilment

Where necessary to deliver your order, we may share relevant information such as your name, delivery address, telephone number and email address with shipping companies, logistics partners and fulfilment or production partners.

Only information reasonably necessary to manufacture, process or deliver your order is shared.

7. Cookies and website technology

Our website may use functional, analytical and, where applicable, marketing cookies.

Functional cookies are used to make the webshop operate correctly, for example to maintain your shopping cart.

Where legally required, non-essential cookies will only be used after obtaining your consent.

You can manage or delete cookies through your browser settings and, where available, through the cookie settings on our website.

8. Analytics and third-party services

We may use third-party services to understand how visitors use our website and to improve our website and marketing.

Depending on the services enabled on our website, these providers may process technical information such as IP address, browser information, device information and website interactions.

Where required, we obtain consent before using non-essential analytics or marketing technologies.

9. How long we keep your information

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

Certain information relating to orders, invoices, payments and our financial administration may need to be retained for longer periods to comply with Dutch tax, accounting and other legal requirements.

10. Sharing your information

We do not sell your personal information.

We may share personal data with trusted service providers where necessary for our business, including:

• Payment providers
• Shipping and logistics companies
• Production and fulfilment partners
• Website and hosting providers
• IT and security providers
• Accountants and professional advisers
• Government or regulatory authorities where legally required

Where appropriate, these parties are required to handle personal information securely and in accordance with applicable privacy legislation.

11. International processing

Some of our service providers or production partners may be located outside the European Economic Area.

Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used where required by applicable privacy legislation.

12. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

13. Your privacy rights

Under the GDPR and other applicable privacy legislation, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict certain processing
• Object to certain processing
• Request transfer of your data
• Withdraw consent where processing is based on consent

You may exercise these rights by contacting us at info@lostcowboys.com.

We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with the relevant data protection authority.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our services, website or legal obligations change.

The latest version will always be published on this page.

15. Contact

For questions regarding this Privacy Policy or the way we process your personal data, please contact:

Lost Cowboys B.V.
P.O. Box 6
1260 AA Blaricum
The Netherlands

Email: info@lostcowboys.com
Telephone: +31 6 20133543